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The Winchester Spa and Salon Cancellation and No-Show Policy

Effective: 11/20/2019 

The Winchester Spa and Salon implements a strict last minute cancellation and no-show policy. We completely understand that in certain circumstances life gets in the way and sometimes it can’t be helped. As a small business, appointments made are important for us to continue to give each guest excellent services. We try to cater and fit everyone in where we can, and cancellations and no shows mean the appointment could have gone to somebody else. We understand people have a busy lifestyle and therefore we offer various courtesy reminder services (texts, emails, and calls).

When booking an appointment online or over the phone, we will ask for a credit card to list on your account to reserve your appointment. Your card will not be charged unless the following fees below apply to your appointment.

Same day cancellation Fee- Up to 50% of the service cost.

No call/No show Fee- Up to 100% of the service cost.

To avoid charges, please call us to cancel or reschedule your appointment 24 hours before your appointment time. The cancellation fee is only charged if you violate the terms of the cancellation policy. If you show up to the appointment on time or cancel before the deadline listed on your confirmation page, no cancellation fee is withdrawn from your account.

Thank you all so much for your continued support and custom, we appreciate every one of you πŸ’•πŸ’‹